FREQUENTLY ASKED QUESTIONS
1. What happens if I notice that my personal details are incorrect after I have completed the ordering process?
If you realize your personal details are incorrect once you have completed the ordering process please email our customer service team at firstname.lastname@example.org, ensuring you include your order number. We can not guarantee that we will be able to rectify the issue, however, we can assure you that we will do all we can to amend your order.
2. Can I track my order online?
We ship all of our orders using USPS. When we dispatch your order for delivery you will receive a unique tracking number by email. Once in receipt of this reference number you can check the current status of your shipment on the USPS website at https://tools.usps.com/go/TrackConfirmAction_input
3. Can I change my shipping address once my order has been dispatched?
We are unfortunately unable to redirect orders once your items have been dispatched. Therefore, please ensure you provide a suitable shipping address for the specified delivery times.
SAFE ONLINE SHOPPING
4. Is it safe to use my credit card online at Black Amir?
We use the latest SSL encryption technology to store and safely transmit your personal and credit card information through our systems. All orders are processed through a secure checkout system provided by SquareSpace.
5. Is my personal information kept private?
Please be assured that we consider all of the information you share with us to be totally private and confidential. At no point will Black Amir share, rent or sell your personal information without your consent.